Role OverviewDisputes and Chargeback Specialists play a key role in protecting financial institutions and customers from fraudulent or incorrect transactions. This role is vital within the UK’s regulated fintech, banking, and payments industries, ensuring compliance, investigation, and fair resolution of chargeback claims.
Investigate and resolve disputed transactions in accordance with Mastercard/Visa regulations
Review evidence, prepare case files, and communicate outcomes to customers and merchants
Process chargebacks and representment documentation within strict deadlines
Collaborate with internal fraud, legal, and customer service teams
Detail-oriented – Accurately interprets policies, timelines, and evidence
Calm under pressure – Manages large volumes while meeting deadlines
Good communicator – Explains findings clearly to customers and stakeholders
Regulatory awareness – Understands UK banking standards and FCA expectations
Original price was: £37.97.£4.97Current price is: £4.97.
Original price was: £37.97.£4.97Current price is: £4.97.
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Original price was: £37.97.£4.97Current price is: £4.97.
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